Sales Policies
This page was created to provide customers information on our policies and procedures for online sales and returns. Please contact us if you have any further questions regarding our policies.
Table of Contents:
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Website Security
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Secure Credit Card Payments
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Payment Methods Accepted
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Sales Tax on Internet Orders
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Shipping and Handling Charges
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Returns Policy
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Items Out of Stock
Website Security
Providing you with a safe, secure shopping experience is a top priority for us. To make certain that our website continues to provide the safest internet shopping environment possible, we use Secure Socket Layer (SSL) to protect your personal information, address, and credit card.Secure Credit Card Payment
When purchasing online, all personal information is entered into SSL secure web page, where this imformation is encripted to protect the user's privacy. When you click the "Check Out" button, you are automatically taken to a secure Paypal web page. Northwest Upholstery Supply uses Paypal to securely process online creditcard payments. Your credit card information is never viewed or stored by Northwest's staff. You do not need to have a Paypal account to pay by credit card.Your internet browser will indicate when you have reached a secure web page. Depending on which browser you are using, the navigation bar will turn blue, green, or show a gold lock to indicate you are on a SSL secured webpage.
In Mozilla Firefox: The box at the left hand side of the navigation bar turns light blue once you begin the checkout process indicating you are on an SSL secured website.
In Internet Explorer: A gold pad lock on the right hand side of the navigation bar will appear once you begin the checkout process indicating you are on an SSL secured website.
For information concerning your privacy please view our Privacy Policy page by clicking here: Privacy.
How to Place an Order on Our Website:
Northwest Upholstery Supply uses Paypal to securely process online creditcard payments. You do not need to have a Paypal account to pay by credit card.
Our online catalog uses "shopping cart technology" to facilitate online ordering. When you start shopping with us, our server automatically assigns you a unique "shopping basket" where you can store products you are interested in purchasing. There is no limit to the amount of products you can have in your basket, and you can add, remove or change the products in your basket at any time before you check out. You can even leave our site and come back within 7 days and your shopping basket will still be waiting for you (assuming you are using the same computer and accept cookies).
To add products to your cart, browse our online catalog and click "add to cart" when viewing a product you want to purchase.
When you are ready to check out, click the "Check Out" button . Your connection with our server will then "go secure" and all information you send us will be encrypted to protect your privacy and security. If this is your first time ordering from us, you will need to create an account by filling out an online form with your shipping and billing addresses, and a way to contact you if we have any questions.
On the next page, choose a shipping method. Express shipping options may not be offered, but are available for an additional charge. Please contact us via email to request express shipping at the time you place your order.
On the following page choose a payment method. In the "messages" box, write any comments you want us to know. These comments will be reviewed before the order is processed. Then click "continue."
When you hit "continue" your order will be submitted, and you will see a thank you confirmation. You will also receive a confirmation by e-mail, assuming you entered your e-mail address properly in the address page.
Payment Methods
We accept payment using Paypal, American Express, MasterCard, Visa, or Discover Card. As of September 2010, we are no longer able to process credit card payments over the phone.
Sales Tax on Internet Orders
We are required by law to collect sales tax on all orders being shipped to locations within Washington State. Sales tax of 9.1% is calculated on the merchandise and shipping& handling charge total. Tax Exempt Customers may contact us for information on declaring the exemption.
We do not collect sales tax on orders shipped to other states. However, you may be responsible for paying a sales/use tax to your state and/or local taxing authority on orders shipped to you in your state.
Sales tax amounts are estimated. The correct sales tax will be calculated when your order is processed.
Shipping and Handling Charges
Please note: When standard shipping is selected, Northwest determines the most efficient shipping carrier for your order. The carriers that may be used are: Fed Ex or the U.S. Postal Service.
To help expedite your order, please be sure that the billing address and phone number you gave us matches what is on file with your Credit Card Company. Shipping and Handling charges cover the costs of packaging and processing your order. Most orders are processed within1- 2 business days. Shipping and Handling charges for domestic orders can be calculated in your shopping cart with the 'estimate shipping button'. For more information please review our dedicate page on Shipping Policies
Returns Policy:
If you would like to return an item for any reason, you may return an item for up to one month. We have a restocking fee on foam only, and there are no returns on goods custom cut goods.
Foam Returns may be subject to a 15% restocking fee.
No returns on goods cut to custom lengths or sizes. These include fabrics, webbing, and Foam.
Return shipments must be received within 30 calendar days from the date of purchase. Please be aware that any shipping paid for delivery of an order is non-refundable unless the item received is defective, or we have made a mistake in filling your order. Any and all return shipping expenses are borne by the Returnee and will not be reimbursed by Northwest Upholstery Supply. All items returned must be in new and unused condition. Northwest Upholstery Supply reserves the right to refuse the return of any item we deem to be used, damage, or unfit for resale. If the item is received undamaged and resalable condition, a refund of the items sale price plus any applicable sales tax will be issued within 5 business days. All returns must include a copy of the original packing slip or some paperwork identifying the item(s) purchased, order number, and the customer's contact information. We reserve the right to refuse any returns received without authorization. Please contact us if you have any further questions regarding our return process or policies.
Out of Stock Items:
While we try to keep our online catalog up-to-date, occasionally an item you order may be out of stock. In the case of an out-of-stock, we will place the rest of your order, contact you via email, and with your approval put the out-of-stock item on back order. We will then notify you of the date it is expected in. It will be automatically sent to you when it is back in stock.
Note: We do not ship partial orders to Alaska, Hawaii, Puerto Rico, the Virgin Islands, Guam, or international. All ordered items must be in stock before the order will be shipped. To request other arrangements, please contact us.
Special Offers and Discounts:
If you have a special offer or discount code, you can enter it when you checkout in the Promotion Code box. You will see a message confirming the special offer.
Contact Us:
If you have additional questions please feel free to contact us .
This page was Last Updated 08/30/2010.
All rights reserved. Northwest Upholstery Supply, 2009-2010
